Refund & Revision Policy

Effective Date: 5.20.2026.

This Refund & Revision Policy explains how refunds, cancellations, and revisions work for MyHeartfolio custom digital products.

Because every MyHeartfolio product is personalized and made specifically for each customer, our refund rules are different from standard physical product returns.

1. Custom Digital Product Notice

MyHeartfolio creates custom digital storybook gifts based on customer-submitted materials, including photos, names, personal memories, messages, and creative preferences.

Once creative production has started, time and resources are already being used to create a product that cannot be resold to another customer.

For this reason, refunds are limited after production begins.

2. Revision Allowance by Package

Each package includes a specific number of revision rounds:

A revision round means one collected list of requested changes sent by the customer after reviewing a draft, preview, or delivered version.

To use revisions efficiently, customers should review the product carefully and send all requested changes together in one clear message.

3. What Revisions Include

Included revisions may cover reasonable changes such as:

• Correcting names, dates, or small factual details
• Editing wording or tone
• Changing the selected style/template
• Adjusting the order of pages or scenes
• Minor visual changes
• Small image or scene adjustments
• Replacing a specific photo where technically possible
• Adjusting music, pacing, or presentation where available

4. What Revisions Do Not Include

Included revisions do not cover:

• Creating a completely new story from scratch
• Changing the entire concept after production has started
• Replacing most or all of the submitted photos or materials
• Adding extra pages beyond the purchased package
• Rebuilding the product because the customer changed their mind about the direction
• Requests that require work outside the original package scope

If a requested change is outside the included revision scope, we may offer it as paid additional work.

5. Unused Revisions

Unused revisions have no cash value and are not refundable.

For example, if the Legacy package includes 3 revision rounds and the customer only uses 1, the remaining 2 revision rounds cannot be exchanged for a refund, discount, or credit unless we choose to offer one.

6. Refund Eligibility

Refund eligibility depends on the stage of the order.

Before Production Starts

If you cancel before we begin production, you may be eligible for a full or mostly full refund, minus any non-refundable payment processing fees if applicable.

After Production Starts

Once production has started, full refunds are generally not available.

A partial refund may be considered depending on how much work has already been completed.

After a Draft or Preview Is Delivered

Once a draft, preview, or partial version has been delivered, full refunds are not available. The customer should use the included revision rounds to request reasonable changes.

After Final Delivery

After final delivery, refunds are not available except in cases where:

• The product was not delivered at all
• There is a serious technical issue preventing access, and we are unable to fix it
• We agree that a refund is appropriate due to a specific problem with the order

7. No Refunds for Subjective Preference Alone

Because MyHeartfolio is a creative product, we cannot guarantee that every detail will match the exact image in the customer’s mind.

Refunds are not granted only because of subjective preference, emotional expectation, change of mind, or personal taste after the product has been created.

However, customers may use their included revision rounds to request reasonable changes.

8. Customer-Provided Materials

We are not responsible for poor results caused by low-quality, unclear, incomplete, inaccurate, or unauthorized materials provided by the customer.

If the customer provides incorrect names, wrong dates, low-resolution photos, unclear instructions, or incomplete story details, corrections may count as a revision.

9. Late or Missing Customer Responses

If we are waiting for customer feedback, approval, or missing materials, the order timeline may be delayed.

Delays caused by the customer do not automatically qualify for a refund.

10. Chargebacks and Payment Disputes

If there is a problem with your order, please contact us first at [Support Email] so we can try to resolve it.

Opening a chargeback or payment dispute without first contacting us may delay resolution.

11. How to Request a Refund or Revision

To request a revision or refund review, contact us at:

[Support Email]

Please include:

• Your name
• Order email
• Package purchased
• A clear explanation of the issue
• For revisions, a single, organized list of requested changes