Privacy Policy
Effective Date: 5.20.2026.
This Privacy Policy explains how MyHeartfolio collects, uses, stores, and protects personal information.
By using our website or ordering a MyHeartfolio product, you agree to this Privacy Policy.
1. Who We Are
MyHeartfolio provides personalized digital storybook gifts created from customer-submitted materials such as photos, memories, messages, and creative preferences.
Website: myheartfolio.com
Contact: support@myheartfolio.com
Business: MyHeartfolio is operated under the MyHeartfolio brand. For privacy or support questions, contact us at support@myheartfolio.com.
2. Information We Collect
We may collect the following types of information:
Information You Provide
- Name
- Email address
- Order details
- Recipient name or nickname
- Relationship or story details
- Photos and other uploaded materials
- Written memories, messages, notes, or dedications
- Style, music, and creative preferences
- Revision requests and customer support messages
Payment Information
Payments may be processed by third-party payment providers such as PayPal and Payoneer.
We do not directly store full payment card details. Payment providers may collect and process payment information according to their own privacy policies.
Website and Technical Data
When you visit our website, we may collect technical information such as:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on the website
- Referring links
- General location based on IP address
- Cookie consent choices
- Analytics data if you consent to analytics cookies
We use Google Analytics 4 through Google Tag Manager if you consent to analytics cookies. Google Analytics helps us understand website traffic, page visits, user interactions, approximate location, device and browser information, and how visitors find our website.
3. How We Use Your Information
We use personal information to:
- Create and deliver your custom digital product
- Communicate with you about your order
- Process revisions
- Provide customer support
- Improve our website, products, and services
- Process payments and prevent fraud
- Maintain business records
- Resolve disputes or technical issues
- Comply with legal obligations
- Run analytics and advertising, where applicable and legally allowed
4. Use of Photos and Personal Materials
Photos, names, stories, messages, and other personal materials submitted by customers are used to create the ordered MyHeartfolio product.
We do not sell customer photos, stories, or personal materials to third parties.
We do not publicly share your private story, photos, or final product for marketing without your permission.
If we would like to use part of your order as a testimonial, portfolio example, social media post, case study, or public demo, we will ask for your consent first.
Final products may be delivered through an unlisted private link. This link is not publicly listed on our website and is designed not to reveal personal information in the URL. However, the link may not be password-protected, and anyone with access to the link may be able to view the product. Customers should only share the link with people they trust.
Private customer story pages are not intended for advertising tracking. We may provide private customer story pages without analytics or marketing cookies in order to preserve the viewing experience and privacy of the recipient.
We may use non-identifying referral or redirect links to understand which public demos, promotional links, or story calls to action lead visitors to our website.
If you need a delivered link removed, changed, or disabled, contact us at support@myheartfolio.com.
5. Use of AI and Third-Party Creative Services
To create your product, we may use selected third-party creative tools, AI services, image tools, animation tools, editing tools, hosting providers, and production software.
These tools may help us:
- Edit images
- Stylize images
- Animate images
- Generate visual scenes
- Improve written text
- Format story pages
- Create or enhance creative assets
- Deliver the final product
The specific tools we use may change over time depending on quality, availability, cost, reliability, and production needs.
We only share the information reasonably needed to create, process, deliver, or support your order.
We do not use customer photos, stories, or private materials to train our own AI models.
6. Service Providers
We may share limited information with trusted third-party service providers that help us operate MyHeartfolio.
These may include:
- Payment processors
- Website hosting providers
- Email providers
- Cloud storage providers
- Analytics providers
- Advertising platforms
- AI and creative production tools
- Customer support tools
These providers may process information according to their own privacy policies and terms.
7. Analytics and Advertising
We use Google Tag Manager to manage analytics and marketing tags on our website.
We use Google Analytics 4 through Google Tag Manager if you consent to analytics cookies. Google Analytics helps us understand website traffic, page visits, user interactions, approximate location, device and browser information, and how visitors find our website.
We do not currently use Meta/Facebook Pixel, Google Ads remarketing, TikTok Pixel, or similar advertising tracking tools.
If we add marketing tools in the future, they will be used only according to your consent choices, where required by law.
8. Cookies
Our website uses a cookie banner and cookie settings tool that allows visitors to accept or reject optional analytics and marketing cookies. More details are available in our Cookie Policy.
Essential cookies and similar technologies may be used to make the website work properly, support security, remember cookie choices, and provide requested website features.
Analytics cookies are used only if you consent.
Marketing cookies are not currently used. If marketing tools are added in the future, they will be controlled through the marketing cookie category where required by law.
9. How Long We Keep Information
We keep customer information and submitted materials only for as long as reasonably needed to create, deliver, revise, support, and protect the order, unless a longer period is required for legal, accounting, tax, dispute, security, or business record purposes.
Delivered MyHeartfolio products may be hosted through an unlisted private link for the access period included in the purchased package:
| Package | Included Hosted Link Access |
|---|---|
| Token | 3 months |
| Story | 6 months |
| Legacy | 12 months |
The hosted link access period begins from final delivery unless we agree otherwise in writing.
After the included access period ends, the link may be disabled, removed, archived, or become unavailable. We may offer extended hosting as a paid add-on where available.
We may delete or archive customer materials after they are no longer needed for production, revision, support, legal, accounting, dispute, or security purposes.
10. Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure.
However, no online service, email system, cloud service, or digital storage method can be guaranteed to be completely secure.
Customers should avoid submitting highly sensitive information that is not necessary for the creation of the product.
11. International Processing
Depending on the tools and providers we use, your information may be processed in countries other than your own.
By using MyHeartfolio, you understand that your information may be processed by service providers in different locations, subject to applicable laws and provider policies.
12. Your Rights
Depending on your location, you may have rights to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Object to certain processing
- Request a copy of your information
- Withdraw consent where processing is based on consent
To make a privacy request, contact us at support@myheartfolio.com.
We may need to verify your identity before completing certain requests.
13. Children's Privacy
MyHeartfolio is not intended for children under the age required by applicable law to provide personal information without parental or guardian consent.
Customers should not submit personal information about minors unless they have the legal right or appropriate permission to do so.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date.
15. Contact
For privacy questions or requests, contact: