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Privacy Policy

Effective Date: 5.20.2026.

This Privacy Policy explains how MyHeartfolio collects, uses, stores, and protects personal information.

By using our website or ordering a MyHeartfolio product, you agree to this Privacy Policy.

1. Who We Are

MyHeartfolio provides personalized digital storybook gifts created from customer-submitted materials such as photos, memories, messages, and creative preferences.

Website: [Website URL]

Contact: [Support Email]

Business: MyHeartfolio is operated under the MyHeartfolio brand. For privacy or support questions, contact us at [Support Email].

2. Information We Collect

We may collect the following types of information:

Information You Provide

  • Name
  • Email address
  • Order details
  • Recipient name or nickname
  • Relationship or story details
  • Photos and other uploaded materials
  • Written memories, messages, notes, or dedications
  • Style, music, and creative preferences
  • Revision requests and customer support messages

Payment Information

Payments may be processed by third-party payment providers such as ‘PayPal’ and ‘Payoneer’.

We do not directly store full payment card details. Payment providers may collect and process payment information according to their own privacy policies.

Website and Technical Data

When you visit our website, we may collect technical information such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on the website
  • Referring links
  • General location based on IP address
  • Cookie and analytics data

At the moment, we may not use all of these technologies, but we may add analytics or advertising tools in the future, such as Google Analytics, Meta/Facebook Pixel, or similar services.

3. How We Use Your Information

We use personal information to:

  • Create and deliver your custom digital product
  • Communicate with you about your order
  • Process revisions
  • Provide customer support
  • Improve our website, products, and services
  • Process payments and prevent fraud
  • Maintain business records
  • Resolve disputes or technical issues
  • Comply with legal obligations
  • Run analytics and advertising, where applicable and legally allowed

4. Use of Photos and Personal Materials

Photos, names, stories, messages, and other personal materials submitted by customers are used to create the ordered MyHeartfolio product.

We do not sell customer photos, stories, or personal materials to third parties.

We do not publicly share your private story, photos, or final product for marketing without your permission.

If we would like to use part of your order as a testimonial, portfolio example, social media post, case study, or public demo, we will ask for your consent first.

Final products may be delivered through an unlisted private link. This link is not publicly listed on our website and is designed not to reveal personal information in the URL. However, the link may not be password-protected, and anyone with access to the link may be able to view the product. Customers should only share the link with people they trust.

If you need a delivered link removed, changed, or disabled, contact us at [Support Email].

5. Use of AI and Third-Party Creative Services

To create your product, we may use selected third-party creative tools, AI services, image tools, animation tools, editing tools, hosting providers, and production software.

These tools may help us:

  • Edit images
  • Stylize images
  • Animate images
  • Generate visual scenes
  • Improve written text
  • Format story pages
  • Create or enhance creative assets
  • Deliver the final product

The specific tools we use may change over time depending on quality, availability, cost, reliability, and production needs.

We only share the information reasonably needed to create, process, deliver, or support your order.

We do not use customer photos, stories, or private materials to train our own AI models.

6. Service Providers

We may share limited information with trusted third-party service providers that help us operate MyHeartfolio.

These may include:

  • Payment processors
  • Website hosting providers
  • Email providers
  • Cloud storage providers
  • Analytics providers
  • Advertising platforms
  • AI and creative production tools
  • Customer support tools

These providers may process information according to their own privacy policies and terms.

7. Analytics and Advertising

We may use analytics and advertising tools such as Google Analytics, Meta/Facebook Pixel, or similar services.

These tools may help us understand website traffic, improve our website, measure ad performance, and show relevant advertising.

Where required by law, we will ask for consent before using non-essential cookies or tracking technologies.

8. Cookies

Our website may use cookies and similar technologies. More details are available in our Cookie Policy.

Cookies may be used for essential website functions, analytics, performance measurement, advertising, and user experience improvements.

9. How Long We Keep Information

We keep customer information and submitted materials only for as long as reasonably needed to create, deliver, revise, support, and protect the order, unless a longer period is required for legal, accounting, tax, dispute, security, or business record purposes.

We may delete or archive customer materials after they are no longer needed.

10. Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no online service, email system, cloud service, or digital storage method can be guaranteed to be completely secure.

Customers should avoid submitting highly sensitive information that is not necessary for the creation of the product.

11. International Processing

Depending on the tools and providers we use, your information may be processed in countries other than your own.

By using MyHeartfolio, you understand that your information may be processed by service providers in different locations, subject to applicable laws and provider policies.

12. Your Rights

Depending on your location, you may have rights to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to certain processing
  • Request a copy of your information
  • Withdraw consent where processing is based on consent

To make a privacy request, contact us at [Support Email].

We may need to verify your identity before completing certain requests.

13. Children’s Privacy

MyHeartfolio is not intended for children under the age required by applicable law to provide personal information without parental or guardian consent.

Customers should not submit personal information about minors unless they have the legal right or appropriate permission to do so.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date.

15. Contact

For privacy questions or requests, contact:

[Support Email]