Delivery Policy

Effective Date: 5.20.2026.

This Delivery Policy explains how MyHeartfolio products are delivered.

1. Digital Delivery Only

MyHeartfolio products are custom digital products. We do not ship physical goods unless specifically agreed in writing.

Products may be delivered through:

• A private web link
• Email
• Private preview page
• Another agreed digital delivery method

2. When Delivery Happens

Delivery time depends on the selected package, order complexity, customer response time, quality of submitted materials, and production workload.

Any delivery timeline shown on our website or discussed with the customer is an estimate unless we clearly confirm it as guaranteed in writing.

3. Customer Information Needed for Delivery

To complete and deliver the order, the customer must provide accurate contact information and all required creative materials.

This may include:

• Customer name and email
• Recipient name or nickname
• Photos
• Story details
• Messages
• Style preferences
• Music or tone preferences
• Any special instructions

If required information is missing, unclear, or delayed, the delivery timeline may be delayed.

4. When an Order Is Considered Delivered

An order is considered delivered once we send the private link, file, or final product to the contact method provided by the customer or their email address.

If the customer provides an incorrect email address or contact method, we are not responsible for delivery issues caused by that incorrect information. We will make reasonable efforts to resend the product once the correct information is provided.

5. Access Issues

If you cannot access your delivered product, contact us at support@myheartfolio.com.

We will make reasonable efforts to fix technical access issues, resend the link, or provide an alternative delivery method where possible.

MyHeartfolio products are delivered through an unlisted private link. The link is not publicly listed or promoted by MyHeartfolio, but it may be accessible to anyone who has the link. Customers are responsible for deciding who they share the link with.

If requested, we may be able to disable, replace, or update a delivery link.

6. Hosted Link Access and Availability

Some MyHeartfolio products are delivered through an unlisted private link. The link is not publicly listed or promoted by MyHeartfolio and is designed not to reveal personal information in the URL. However, the link may not be password-protected, and anyone with access to the link may be able to view the product.

Customers are responsible for deciding who they share the link with.

Each package includes a limited hosted link access period:

The hosted link access period begins from final delivery unless we agree otherwise in writing.

After the included access period ends, the link may be disabled, removed, archived, or become unavailable. Extended hosting may be available as a paid add-on.

We aim to keep delivered links available during the included access period, but we cannot guarantee uninterrupted access. Hosting providers, third-party services, maintenance, technical issues, or events outside our control may affect availability.

If you experience an access issue during your included access period, contact us at support@myheartfolio.com, and we will make reasonable efforts to restore access or provide an alternative delivery method.

7. Revisions After Delivery

If your package includes revision rounds, you may request changes according to our Refund & Revision Policy.

Revisions may affect the final delivery timeline.

8. Contact

For delivery questions or access issues, contact:

support@myheartfolio.com